JPMorgan fights FINRA arbitration for elder fraud case, countersues

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JPMorgan is being accused by an elderly client of not doing enough to prevent her son from stealing more than $8 million in retirement savings.

In a counterstrike, JPMorgan is suing the alleged victim, an 84-year-old widow named Susan Kraus, over contentions that she is trying to bring her case in the wrong forum. Kraus last year filed a claim with the Financial Industry Regulatory Authority seeking arbitration in disputes she has with JPMorgan, Charles Schwab and the New York-based registered investment advisor Francis Financial.

Kraus accuses all three firms of not doing enough to protect her from her son, Brett Thomas Graham, who was barred from the industry by the Securities and Exchange Commission for his part in an elaborate scheme involving debt securities. Kraus argues in her FINRA claim that Graham's past regulatory troubles should have been a "red flag" to JPMorgan, Charles Schwab and Francis Financial when he came forward with plans to manage her money.

Instead, though, they allowed him to open new accounts in his mother's name and move money out of existing accounts over the course of four years, according to the claim. In the end, Kraus lost roughly $8.4 million.

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JPMorgan's lawsuit against Kraus, filed on Jan. 24 in federal court in New York, doesn't discuss those allegations. Instead, JPMorgan argues the claims being made against it don't belong in FINRA arbitration.

The suit argues that the accounts at the heart of its dispute with Kraus were held at JPMorgan Chase Bank and notes that banks are not subject to FINRA rules on mandatory arbitration. Kraus, the lawsuit says, "has intentionally named the wrong party – JPMS – because as a registered broker-dealer, JPMS is required by FINRA Rule to arbitrate disputes."

The suit seeks a declaratory judgment that Kraus's claims against JPMorgan don't belong in FINRA and an injunction preventing her from taking those allegations before an arbitration panel. A spokesperson for JPMorgan declined to comment on the case.

Kraus's lawyer, Jenice Malecki of New York-based Malecki Law, said she thinks her client could successfully press her claims in any forum. FINRA arbitration, she said, has the advantages of offering relatively quick resolutions and a chance to bring all the respondent parties together in one place.

"In our opinion, JP Morgan Securities is just trying to slow down a large and powerful expedited case for an elderly woman in distress and left penniless because of what appears to be their serious and systematic supervisory failures around Know Your Customer, (anti-money laundering,) Suspicious Transaction and Senior Financial Exploitation," Malecki said in an email. "It is our position that JPM cares not about what happened to their vulnerable client under their watch."

Elder fraud is a persistent plague in the financial services industry, and wealth managers are frequently accused of not doing enough to prevent vulnerable clients from being taken advantage of. Schwab was accused in a lawsuit in September of failing to intervene in a scam in which scammers stole roughly $278,000 from a 92-year-old nursing home resident in Los Angeles. Bloomberg reported in August about an 83-year-old woman whose accounts were drained by scammers despite her having relationships with JPMorgan, Bank of America, Wells Fargo, Citi and various other large institutions.

Kraus's claims before FINRA paint a picture of an elderly widow who was struggling with memory loss and fell prey to a close relative's greed. Kraus, according to the filing, secured her retirement nest egg through the sale of a townhouse on New York's Upper East Side. She was able to get nearly $9 million for a property she and her now-deceased husband had bought more than four decades earlier for $132,000.

About $8.3 million from the sale went into an account at JPMorgan, according to the FINRA claim. Her son, Brett Graham, then transferred about $7 million of that to accounts he managed to have opened at Schwab and Francis Financial despite not having power of attorney for his mother.

From 2018 to the end of 2020, Graham moved more than $2.5 million out, often by rerouting money back through JPMorgan and then over to his own accounts at First Republic bank, according to the claims. The transfers allowed "money to gamble, travel the world and live in luxury," frequently posting pictures online of him in different places with his girlfriend.

"Mr. Graham used his mother's money to circle the globe with his girlfriend, withdrawing hundreds of thousands of dollars at a time — a clear red flag — which the financial institutions knew, but the family (other than Mr. Graham) did not," according to the FINRA claim.

For part of the time when the initial $2.5 million was being moved out of Kraus's accounts, Graham was a resident of Florida, which has laws requiring authorities to be notified any time financial institutions see signs of elder fraud. The frequent money withdrawals and Graham's tainted regulatory past should both have been red flags triggering that duty, according to the claim. But neither Schwab, Francis Financial nor JPMorgan sounded an alarm, the filing says.

"The accounts were opened on insufficient information and without proper due diligence; the accounts were not maintained as high risk accounts — but should have been given Ms. Kraus' age and Mr. Graham's status as a barred individual," according Kraus's claim.

Kraus's FINRA claim also faults the firms for not reaching out to a relative other than Graham to learn if anything was amiss. The filing notes that FINRA rules allow managers to reach out to "trusted contact persons" who can intervene if fraud appears to be occurring.

Yet, according to the FINRA claim, "Not a single financial professional or firm attempted to contact a trusted contact person ("TCP") other than Mr. Graham, nor any local authorities."

Graham was later able to obtain power of attorney for Kraus's Schwab accounts and moved out an additional $5.9 million, according to the filing. Her family discovered the scheme only after she was forced to leave the assisted-living home where she had been staying after Graham failed to make monthly payments.

Bill Singer, a securities lawyer and retired author of the Broke and Broker blog, said he can't understand how Graham's request to exercise more control over his mother's accounts didn't receive more scrutiny.

"If the thing you're asking about is allowing an individual barred from Wall Street to have power of attorney for his elderly mother, at a minimum I would have asked to reach out to another son or a daughter to find out what's going on," Singer said.

A spokesperson for Schwab said: "We empathize with Ms. Kraus's situation. But Schwab did nothing wrong here. The simple and tragic fact is that with her family's support, Ms. Kraus chose to entrust her son with a power of attorney to manage her financial affairs. And instead, he abused her trust."

Stacy Francis, the president and CEO of Francis Financial, said in an email, "We believe that the allegations are without merit and intend to vigorously defend ourselves."

Kraus's FINRA claim states that her will had originally included Brett Graham, along with her other two children. But those inheritance plans were later revised and his name was removed.

The filing says Graham has not held a regular job since being booted from the industry and has instead held himself out as a "private investor." Besides barring him from acting as a securities broker, Graham's settlement with the SEC in 2015 required him to pay $118,284 in disgorgement, $9,449 in pre-judgment interest and a civil penalty of $200,000. His firm, VCAP Securities, agreed to pay $1,064,555 in disgorgement and $85,044 in prejudgment interest.

Graham, who neither admitted to nor denied the charges, later attempted to rejoin the industry but was denied.

"The Kraus/Graham family has filed numerous criminal and state protective actions against their son/sibling Mr. Graham, apparently now unable to pay his own rent or bills," according to the filing. "Allegedly he has threatened leaving the country (to the south of France) and/or bankruptcy."

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Regulation and compliance Lawsuits Litigation Corporate governance JPMorgan Chase
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