How consolidation is testing fiduciary duty in RIAs

An illustration displays a truck moving from a small, quirky house to a giant city of high rises
Sena Kwon/Arizent

The transaction merging Buckingham Strategic Wealth into The Colony Group under the private equity-fortified umbrella of Focus Financial Partners understandably drew headlines last May.

Focus had gone private in a deal with Clayton, Dubilier & Rice about nine months earlier, valuing the New York-based registered investment advisory firm aggregator at north of $7 billion. After that (and the departures of longtime Focus CEO Rudy Adolf and the other co-founders, Rajini Kodialam and Leonard Chang, in 2023), the rollup of Buckingham into Colony reflected a new approach: merging the 90 Focus-owned RIAs into a series of a few giant "hubs" rather than a dispersed network of independent partners in the conglomerate. 

Focus described the deal combining the $70 billion in client assets under management or administration with St. Louis-based Buckingham and its turnkey asset management business, Buckingham Strategic Partners, into Boston-based Colony as "transformational." In a later interview with FA Magazine, the new CEO of Focus, former Colony CEO Michael Nathanson, said the firm strived to be "the leading fiduciary advice platform in the country."  

For RIAs, though, the deal represented only the latest in a continuing series of M&A deals of dizzying size and volume that raise questions about whether the consolidation into mega-firms rivaling the scale of the brokerages runs counter to putting clients' best interest first. In other words, RIAs are trying to figure out where the industry's gospel of accelerating growth runs headlong into the supposedly sacred responsibilities of financial planners.

The mega-RIAs argue their dominance ultimately serves the clients through lower costs and efficient operations. Others point out the sheer pace of change folding small businesses into giant brands that generate billion-dollar valuations and the potential conflicts of interest and clunky procedures resembling those of, well, big financial firms. In fact, client attorneys say many RIAs use legal maneuvers against customer complaints that tilt arbitration in the firms' favor to a greater extent than in the cases leveled against Wall Street brokerages.   

All of which is prompting conversations across the profession. They're taking place among the smaller RIAs who see potential opportunities alongside the crushing reality of competing with the giants, in the galaxy-brain panels of major industry conferences with some leading voices in the profession expressing ambivalence and around the membership of organizations seeking to enforce tougher fiduciary guidelines than those of the Securities and Exchange Commission. 

In the case of the Buckingham-Colony deal, the National Association of Personal Financial Advisors, one of the most stringent and respected upholders of the fiduciary duty in the profession, voided the membership of more than 100 of Buckingham's planners. Upon completion of the deal, the planners will be employed by a firm that sells insurance; therefore, they will no longer be eligible for NAPFA membership.

Joni Alt, a senior wealth advisor with Arlington, Virginia-based Evermay Wealth Management and the current chair of NAPFA’s board
Joni Alt is the current chair of the board of the National Association of Personal Financial Advisors.
NAPFA

Even though the planners themselves weren't selling insurance, the mass ouster was one of the, "I'm sure, unintended consequences," of the deal, said Joni Alt, a senior wealth advisor with Arlington, Virginia-based Evermay Wealth Management and the current chair of NAPFA's board. As the leading professional network and advocacy group for nearly 4,600 fee-only planners committed to eliminating as many conflicts as possible from sales commissions of any kind, NAPFA is "always going to have potentially some of these kinds of things," Alt said.   

"We're looking at it, because this could happen again for other members within our group," she said. "As an association, we want to make sure that we continue to have the high standards that we have."

READ MORE: What is financial advisor independence? Industry experts disagree

The raw numbers of consolidation

In light of the constant stream of M&A deals that usually stem from advisor retirements or the competitive needs of scale, the available numbers tracking fragmentation and consolidation in wealth management don't sound particularly surprising. 

RIAs with $5 billion or less in assets under management represent more than 88% of the firms in the channel, but less than 8% of the AUM, according to the annual COMPLY and Investment Adviser Association industry snapshot. Those with more than $5 billion in AUM comprise fewer than 12% of RIAs, but they manage more than 92% of the assets in the channel. Put another way, the 207 largest firms manage two-thirds of RIA assets.

That concentration holds true at comparable levels even when removing RIAs that have brokerage business or other commissionable products or services. In a much smaller group of 2,920 fee-only RIAs collected by COMPLY from the SEC's database using the criteria of Financial Planning's annual RIA Leaders study, the picture looks only slightly less extreme. The top 207 firms on the list manage 49% of the group's $2.13 trillion in client assets, the 100 largest have 36% of its holdings and the top 20 manage 16% of the overall pool.  

RIAs are increasingly following the pattern of market concentration that's already in place at the brokerages. The 25 largest brokerages have 93% of the assets in the channel, and the 10 biggest manage 58% of the pool, research and consulting firm Cerulli Associates reported last month.

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And wealth management firms of all types are drawing investment from private equity firms or PE-backed acquirers at a high clip. Deals are on pace to increase slightly this year to 330 and maintain their consistently higher volume than before the pandemic, with an estimated 130 of those involving firms with at least $1 billion in client assets — the highest total in three years, according to investment bank and consulting firm Echelon Partners.

RIAs are proving a valuable and attractive investment, but some signs of business concern have popped up alongside that substantial growth. 

In a "pulse" survey at the beginning of the year among a group of 70 RIAs that are consulting clients of The Ensemble Practice or participants of the firm's leadership institute, the group of advisory firms reported losing 3.6% of their client relationships in 2023. They still had a net gain of 7.2% when weighed against the incoming clients, but the consultancy detected a three-year trend of climbing customer departures.    

"The loss of assets due to clients lost has always been very low in the independent advisory industry, but it seems to be gradually (and dangerously) increasing," the report said.

The lawyers would like a word

Outside these industry metrics, the lawyers for several former RIA clients have been raising alarms for years about the arbitration rules in the firms' advisory agreements. The SEC has documented the issue as well.

Restrictive arbitration clauses represent one of "three major areas where we see problems from growth in the investment advisory space needing to be fixed to maintain fiduciary obligations and the regulatory agencies needing to catch up to this exponential growth," according to Adam Gana, a managing partner of law firm Gana Weinstein and the president of the Public Investors Advocate Bar Association

Adam Gana, a managing partner of law firm Gana Weinstein and the president of the Public Investors Advocate Bar Association
Adam Gana is the president of the Public Investors Advocate Bar Association.
Gana Weinstein

The other areas, in the plaintiff attorney group's view, are that there should be greater oversight of asset transfers carried out by financial institutions to detect fraud and a minimum level of "errors and omissions" insurance at 2% of a firm's AUM.

In arbitration, the RIAs often include a variety of provisions that amount to higher costs, less public disclosure of cases and a lower likelihood of success for clients, Gana said.

READ MORE: PE's big catch: RIAs. Is the haul sustainable? 

Some use fee-shifting language forcing clients to pay the firms' expenses if they lose while prohibiting the firm from defraying the customers' costs in a defeat. Others limit the types of claims clients may make against firms. 

In general, the cases can prove hard to track because there is spotty or nonexistent mention of them in SEC filings. Inconvenient venues — from a geographical point of view and in terms of forums such as the American Arbitration Association — carry higher filing expenses than FINRA's arbitration processes as well. 

"It prices investors out of access to justice, and to us it is a major violation of a firm's fiduciary obligations," Gana said. "Like in FINRA, clients should know what you're being sued for and how you're handling those things. Investment advisors have a greater responsibility of disclosure. It's unfair to the consumer."  

At least two SEC reports released last year to Congress and through the regulator's Office of Investor Advocate last December warned of the shortcomings for clients in RIA arbitration as compared to the FINRA venues for brokerages. 

Unless the RIA "has made effort to gauge whether the client understands these provisions and the client has provided informed consent," many of them represent conduct "placing its interests ahead of the client's interests in violation of the fiduciary duty," the Investor Advocate office concluded in its report.

The report called for the SEC to consider temporarily suspending the use of mandatory arbitration clauses in RIA advisory agreements with clients until the commission can further study the costs and benefits of the RIA arbitration process. Thus far, the SEC hasn't taken any actions on arbitration amid its push on any number of rulemaking fronts that are now largely mired in court cases and awaiting the next administration after the election earlier this month.

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RIAs are critical or, at least, ambivalent

While fast-growing RIAs may dismiss that issue as a matter for the SEC, they may be more likely to listen to the criticism from within their own ranks reflecting mixed feelings across the profession about the influx of private equity capital over the past decade. 

On the one hand, the flow brings resources that enable greater scale. On the other, it poses some risks, not least of which is the impact on the industry's base of clients.

Kevin Thompson, CEO of Fort Worth, Texas-based 9I Capital Group
Kevin Thompson is the CEO of Fort Worth, Texas-based 9I Capital Group.
9I Capital Group

The private equity capital is seeking a return on the investments into RIAs confronting succession challenges from impending retirements or the competitive threat from massive firms, said Kevin Thompson, CEO of Fort Worth, Texas-based 9I Capital Group.

"Now I have to go back and garner growth for my firm just so we don't get taken apart," he said. "The clients who always get hurt the worst are the ones who are seen to provide the least amount of revenue. … When it's all about maximizing shareholder wealth, the people who are hurt are the bottom 5% to 10% of clients."

Those customers and others may seek out smaller RIAs that have more control over their operations and more personalized service, according to Thompson and Jason Ray, the co-founder and president of Philadelphia-based Zenith Wealth Partners

Smaller RIAs display a "differentiated value proposition" based on their ability to connect with younger clients whose highest-earning years and peak wealth is in front of them, Ray said. In contrast, the giants are trying to serve their clients and their shareholders at the same time.

"These consolidators and RIA aggregators are going to continue to take up market share," he said. "Independence is a key factor in being able to deliver your ideal client experience. That kind of dual fiduciary duty really changes your business a lot."

READ MORE: How smaller RIAs can compete in a rapidly consolidating industry

The larger RIAs acknowledge that growth for its own sake isn't always beneficial to their customers, even as they cite some compelling advantages to clients from their scale.

Alpharetta, Georgia-based Merit Financial Advisors has completed at least 28 acquisitions since selling a minority stake in December 2020 to financial services holding company Wealth Partners Capital Group and a group of strategic capital providers led by private investment firm HGGC. As the hybrid RIA leaves LPL Financial's brokerage and custodial arms by the end of 2024, it has roughly doubled its client assets under management or advisement to about $13 billion in a span of two and a half years, according to Merit President Kay Lynn Mayhue.

Merit President Kay Lynn Mayhue
Kay Lynn Mayhue is president of Alpharetta, Georgia-based Merit Financial Advisors.
Merit Financial Advisors

The firm's clients have reaped savings ranging from 35 to 60 basis points off their recurring fees as a result of its bigger size, Mayhue noted. Capital investments, hiring and M&A deals reduce outsourcing, deliver cheaper and better technology and bulk up services in areas like tax, trusts, estates, customer communication, portfolio management and, yes, insurance. 

"There's no way that a smaller firm could attract that type of talent, even if they could pay for it," she said. "You can just have that best-in-class talent and that best-in-class advisor experience."

Representatives for Focus, Colony and Buckingham didn't respond to requests for comment about the NAPFA exits. However, the new CEO Nathanson's interview with FA Mag earlier this year, after the announcement of the transaction, touched on the complex relationship between the fiduciary duty and quickly enlarging firms like Focus and other RIA aggregators.

There will be "a tension between independence and interdependence" in the next 10 years, but, "I believe you can have both," Nathanson told the publication.

During a panel at last month's CAIS Alternative Investment Summit, Nathanson said that the fiduciary duty extends to fielding offers from prospective investors alongside more traditional direct investment advice to clients.

"If you're not willing to take private equity or another form of capital, are you comfortable that you can fulfill your fiduciary obligations to your clients without it?" Nathanson said. "And these days, I think you have to ask yourself that question honestly."

Some of the toughest guardians of the fiduciary duty in the profession are answering that question much differently. Where the giants see areas like insurance, brokerage relationships and alternative investments as part of comprehensive fiduciary services, the critics point to possible conflicts of interest that fail to put clients' interests above those of the firms.

NAPFA members are trying to find the right boundaries for planners seeking to reduce conflicts across thousands of advisory practices. Last year, the organization had "a real big hoo-ha" over recurring commission trails that led to updated membership guidelines enabling planners in the group to accept up to $2,500 per year if they relinquish them over time and abide by other limitations, Alt noted. No new members have come in under those rules, though.

The group's board is currently considering whether private equity ownership of a firm could affect a planner's membership status, but hasn't yet reached a decision. Where they see questions about insurance as "very easy and straightforward," those about private equity ownership are more difficult, she said.

"We really want to be as transparent as we can possibly be, because our first goal is really to serve clients," she said. "There's always a conflict of interest out there, and the more that you can reduce or try to alleviate them as much as possible, I think it makes it easier for consumers."

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Ritholtz Wealth Management CEO Josh Brown spoke in a live recording of “The Compound and Friends” podcast with Creative Planning CEO Peter Mallouk and Ritholtz Managing Partner Michael Batnick at this year’s Future Proof conference in Huntington Beach, California.
Ritholtz Wealth Management CEO Josh Brown spoke in a live recording of “The Compound and Friends” podcast with Creative Planning CEO Peter Mallouk and Ritholtz Managing Partner Michael Batnick at this year’s Future Proof conference in Huntington Beach, California.
Tobias Salinger

Fundamental questions for RIAs

Big RIAs that draw those distinctions in different ways than NAPFA are nonetheless trying to make sense of how to balance the business goal of their growth against the fiduciary duty. 

In an episode of "The Compound and Friends" podcast recorded at the Future Proof conference in September, Ritholtz Wealth Management Managing Partner Michael Batnick asked Creative Planning CEO Peter Mallouk whether "the financialization of our industry via private equity money" is "a good thing for the industry," including the sellers, the buyers and the clients.

Mallouk, whose Overland Park, Kansas-based RIA aggregator secured a minority investment from global alternative asset management firm TPG a couple of weeks later that reportedly valued Creative Planning at more than $15 billion, answered in the affirmative, with caveats "depending on where you're sitting and who you're working with." 

The RIAs need to assess whether the private equity investors are trying to purchase growth or buy-out equity and gain a sense of their timeline for getting a return on their capital, but it "can be good for everybody if it's executed perfectly," Mallouk said.

"Private equity comes in, and they will force institutionalization on that firm, which is good for the client," Mallouk said. "The client needs to have cybersecurity in place, and independent financials and all of this stuff. That's definitely good for a client. You're far less likely to have a disaster. So I think from that perspective, it's good. But the private equity firm does not give a shit about the client. They have a fiduciary duty to their investors. So their duty is to come in and make sure they extract as much earnings out of your company as possible in a finite period of time."

Ritholtz CEO Josh Brown brought up a conversation he had with planning entrepreneur Michael Kitces the previous day in which he and Kitces were discussing RIAs that received minority investments from private equity firms only to realize that they are "putting effectively new oversight" on themselves and getting replaced by the third year "if the growth isn't there." He asked Mallouk what he would say to RIAs considering that type of M&A deal about the risk.

Peter Mallouk, CEO of Creative Planning
Peter Mallouk is the CEO of Overland Park, Kansas-based Creative Planning.
Creative Planning

"Everyone wants to talk about the price they got," Mallouk said. "There's a thing in this business that everyone knows: 'You tell me the price, I'll tell you the terms,' right? And you see this even in the large-cap space. I truly believe that some people don't understand the deals that they're entering into, even people that run very, very large RIAs."

After its second outside infusion of capital in the past four years, Creative embodies the massive expansion of RIAs: The firm has $375 billion in assets under management and advisement and 2,400 employees, including 400 partners and another 400 wealth managers. Over the past five years, the size of the firm has roughly tripled, Mallouk said in an email interview.

"Our team is more experienced, we cover more services, have far more negotiating power to utilize on behalf of clients and are physically closer to our clients," he said.

Asked about the possibilities for technology disruption in the course of switching platforms after an M&A deal or clients starting to work with a different advisor upon the retirement of their longtime planner under a different parent, Mallouk admitted there could be problems.

"I think the main negative is if a new team is not integrated well, or not willing to integrate, it creates major cultural issues. This is why we are so selective with the deals we do, and why we will only bring on firms that match our overall approach and want to integrate," Mallouk said. "The key is to keep your eye on the clients. If you focus on the bottom line, short-term deals and so on, your attention is in the wrong place, and the clients will suffer. The team will suffer, too, as they get off track dealing with problem acquisitions or growth that compromises the offering."

READ MORE: Move from Ameritrade a long and bumpy road for RIAs and Schwab 

The murky outlook from here

In a multifaceted discussion about RIA growth and the fiduciary duty, tougher regulation and better coordination among the SEC, state agencies and FINRA could play a role as well, according to Gana of PIABA. Brokers who are barred by FINRA can sometimes stay in the industry through an RIA, he pointed out.

"We're seeing more and more fraud in the investment advisory space, because, for whatever reason, there seems to be less-efficient regulation," Gana said. "There are more and more investment advisors that are not subject to regulation the way that they were when they were brokers."

Others see heightened regulation as another factor driving business advantages to the largest firms. The Department of Labor's new retirement advice rule, which is currently in a stay amid a pending industry court challenge, or other efforts to extend the fiduciary duty could take away "a competitive advantage" for smaller RIAs that would then be operating under the same standard as the brokerages and hybrid firms, said Thompson of 9I Capital. 

Regardless, he's worried that the race toward consolidation could be taking the profession away from serving clients, he said.

"At the end of the day they're just creating the same thing that we ran away from. From a business perspective, it is about making revenue, but you can't allow revenue to be the full dictator of what's in the best interest of your clients in the fiduciary capacity," Thompson said. "We have to really start thinking about what's truly happening in our industry."

Jason Ray, the co-founder and president of Philadelphia-based Zenith Wealth Partners
Jason Ray is the co-founder and president of Philadelphia-based Zenith Wealth Partners.
Zenith Wealth Partners

The ongoing shakeout between large and small firms could also challenge the non-giants to find their footing, according to Ray, whose firm Zenith has set a goal of creating $1 billion in wealth among its clients.

"This increased money in the space has made it harder to recruit advisors and also put a premium on the advisor position," Ray said. "That forces us to be better as a firm. Frankly, the competition is probably a healthy thing."

READ MORE: Creating industry on-ramps as 100K advisors head toward the exit

NAPFA is trying to provide a link between "solo practitioners on one side of the bridge and very, very large firms on the other side of the bridge," Alt said.  

"About half of our membership is solo practitioners, and then the other half is large firms and medium-size firms," she said. "You're a fiduciary, regardless of whether you're in a small firm or a large firm, and I think that's what NAPFA stands for, too."

The RIAs trying to figure out exactly where they stand on the many fiduciary quandaries raised by the channel's unprecedented size and consolidation will need to arrive somewhere if they hope to land on the right side of any deal. 

And that begins with careful diligence to understand how a smaller RIA founder's role would work under a larger parent or after receiving a direct capital infusion from an investor, according to Mayhue of Merit. The ownership structure of the incoming investor and a sense of whether they plan to "acquire businesses and scale down the human component to get more out of less people" should loom large in the decisions around any deal, she said.

"You have to look at the firm's main motive to understand what the clients' experience is going to be. There are some firms out there that appear from the outside to be really focused on the financials," Mayhue said. "That could definitely hurt the client experience in that scenario."

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