The nation's largest independent broker-dealer is focusing its service upgrade efforts on "digital-first support" for its industry-leading headcount of more than 21,000 financial advisors.
After LPL Financial
Chat tools and other digital support methods will enable greater flexibility for advisors, he said.
"We see it as an opportunity to create an easier and more efficient experience for advisors to access the information they need," Arnold said. "Now, as we expand these capabilities, advisors can increasingly engage digitally to resolve their requests, and many have already shared that they prefer this simpler option over making a phone call. While we are still in the early innings, we believe these enhancements will have a meaningful impact to the scalability of our platform, while also enhancing the client experience."
For the key takeaways for advisors and other wealth management professionals from LPL's third-quarter earnings, scroll down the slideshow. To see coverage of the firm's second-quarter results,