Financial Planning unveils 2024 Innovation Award winners

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Sena Kwon
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An advisor doesn't necessarily need to be a preacher of artificial intelligence, but they do need to begin experimenting with AI tools now if they want to keep growing in the next decade.

"Staying ahead of the game with innovative technology, especially AI, is essential for the wealth management industry because investor expectations are evolving rapidly," said Natalie Wolfsen, CEO of Orion, a leading wealthtech platform that's been recognized as Financial Planning's winner in Innovation in Portfolio and Investment Strategy. "Advisors who integrate advanced technologies, like AI, into their practice will be better equipped to meet these expectations, streamline operations and focus on what truly matters — building trust and guiding their clients toward achieving their life goals."

That's the common sentiment shared across the wealth advisor industry and from the most forward-thinking innovators who are using AI to automate key aspects of an advisor's everyday workflow functions — from personalizing client emails, customizing portfolios and developing marketing strategies, to tracking investor behaviors for identifying client growth.

READ MORE: 5 things to expect at Financial Planning's ADVISE AI

"By embracing innovative technology, advisors can enhance client relationships, increase efficiency and ultimately drive better outcomes for their business," said Angel Gonzalez, chief marketing officer at Snappy Kraken, which was awarded for Innovation in Marketing Technology based on its AI email builder tool. "In an industry where trust and communication are paramount, adopting innovative technology is key to staying relevant and successful."

Nearly 40% of advisors said AI was built into at least one of the tools their organization has adopted, according to a Financial Planning survey performed earlier this year. About 62% said AI helps them automate workflows and another 61% said it increased efficiency.

The winners of Financial Planning's new Innovation Awards in wealth management were selected based on their AI innovations in marketing, client engagement and customized portfolio management. They will be recognized at Financial Planning's first conference solely dedicated to AI tools for advisors, ADVISE AI, this Oct. 9-10. At the conference, the winner of the Innovator of the Year award will be announced live.

Read about all the other winners below, and register for ADVISE AI here.

Innovation in Marketing Technology

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Writing a personalized email to prospects is a time-consuming challenge, but getting them to actually open the email and potentially engage, is a far greater feat.

Studies have shown that barely a quarter of sales emails are opened, and the average person deletes 48% of the emails they receive daily. However, advisor marketing firm Snappy Kraken is reversing this trend with its all-in-one AI-powered email builder technology.

READ MORE: Innovation Awards: Innovation in Marketing Technology — Snappy Kraken

Innovation in Portfolio and Investment Strategy — Orion

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Wealth technology powerhouse Orion has been on the forefront of launching high-tech tools for advisors, particularly in the past two years with its May 2023 release of Redtail Speak, a ChatGPT integrated real-time communication for advisors, as well as its data-driven portfolio comparison tool, Orion Compare, released this March. 

Since then, Orion has continued to grow under the new leadership of CEO Natalie Wolfsen — an open architecture believer who plans to transform the Omaha, Nebraska-based firm into a fully integrated advisor e-world powered by AI tools.

READ MORE: Innovation in Portfolio and Investment Strategy — Orion

Innovation in Specialized Planning Technology — FP Alpha

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Wealthtech platform FP Alpha has garnered much industry attention by using AI to perform the everyday functions that most advisors either don't want to do or have little time for: reading and interpreting documents like estate plans, tax returns and insurance policies. 

"We created a way for advisors to save an incredible amount of time … by reading documents and visualizing it for them and finding opportunities to improve" portfolios," said Andrew Altfest, founder and CEO of FP Alpha.

READ MORE: Innovation in Specialized Planning Technology — FP Alpha

Innovation in Automation — Savvy Wealth

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Since it launched in July 2021, Savvy Wealth has built an entire AI-backed advisor platform and software services based on one concept: time. 

Savvy Wealth's "relentless focus is supporting advisors and giving them back time. This is the approach we took" from the start, said the firm's founder and CEO Ritik Malhotra.

READ MORE: Innovation in Automation — Savvy Wealth

Innovation in Marketing — RBC Wealth Management

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In a world in which firms of all sizes are clamoring for customers, making and keeping connections with clients is paramount. But when dealing with dozens or even hundreds of clients, the personalization of marketing material takes time.

At RBC, advisors can create touch points with clients at scale. 

RBC Wealth Management Campaign Central is a self-service platform for advisors and the corporate marketing team that helps generate dynamic marketing content and tracks engagement.

READ MORE: Innovation in Marketing — RBC Wealth Management

Innovation in Client Engagement — RBC Wealth Management

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Stronger engagement with advisors and clients is pivotal to the RBC Wealth Management-U.S. tech-powered strategy — down to making sure advisors know all of their clients' financial events. 

Diving deep into the client engagement side, RBC Wealth Management-U.S. partnered with TIFIN AG to create an AI program that helps advisors track client behaviors and respond to their financial movements. Called AI-Powered Insights, the program identifies which clients might be moving their funds due to a financial event like selling a house or a business or inheriting money. It also provides a list of leads to advisors through RBC Wealth Management's advisor desktop platform supported by Salesforce.

READ MORE: Innovation in Client Engagement — RBC Wealth Management

Innovation in Professional Development — Nationwide

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Call it the cure for the common seminar. Nationwide's Financial Marketing Integration and Enterprise Innovation and Digital units worked with Morgan Stanley Wealth Management to create tax-efficient retirement income planning training in the Metaverse. Morgan Stanley's financial professionals logged in through the web or with goggles to sit in a virtual room as avatar characters.

Rather than forcing everyone into increasingly stale video meetings or trying to get busy financial advisors together in one physical location, Nationwide used feedback from 20 pilot participants to develop an interactive educational experience. The resulting virtual seminar led to a combination of self-guided, expert-led and peer-learning opportunities.   

READ MORE: Innovation in Professional Development — Nationwide

Innovation in Lead Generation Technology — WEALTHAWK

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When CEO Lori Thiel launched WEALTHAWK in January, she sought to solve a prospecting problem for financial advisors that had a unique cause.

"Their ideal prospects, they don't exist until a certain event occurs," she said.

These "money in motion" occurrences that produce a financial windfall may happen just once in a person's lifetime.

READ MORE: Innovation in Lead Generation Technology — WEALTHAWK

Innovation in Client Onboarding Technology — DNA Behavior

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Add the need to have clients take personality tests to the list of burdensome tasks artificial intelligence promises to help eliminate.

At least that will be the case if the Atlanta-based tech firm DNA Behavior makes good on the promise of its AI Digital Scan system. Ryan Scott, head of product for DNA Behavior, said AI Digital Scan's process begins by ingesting the large amounts of demographic data most advisors already have on their clients. 

READ MORE: Innovation in Client Onboarding Technology — DNA Behavior
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