A 'buyer's guide' for advisor tools and tech

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Bob Veres and Joel Bruckenstein discuss the results of the T3/Inside Information software survey at the T3 Conference in Las Vegas on Jan. 23.
Cat Auer/Financial Planning

Joel Bruckenstein and Bob Veres took the stage at the Technology Tools for Today (T3) conference at the Cosmopolitan in Las Vegas to unveil the much-awaited results of their annual software survey Tuesday night. 

Based on responses from 2,917 "members of the financial planning/investment advisory community," the survey covered more than 800 tools and services across 38 categories. New to the survey this year are three categories: data warehousing, portfolio design and health care planning. 

"We want to make it even harder for people to fill out the form," Bruckenstein joked about the new additions. "And I think we succeeded because we got fewer this year than we did last year."

Though the number of respondents represents a slight dip over the previous year — and continues a downward trend seen in recent years — the results are still "the best data available of this sort in the industry," said Bruckenstein, the T3 publisher, industry vet and "godfather of fintech." 

And to the hundreds of advisors in the audience, Veres said, "If you're using the survey as a buyer's guide, then this is data you would want to know."

"It's still the biggest survey there is in the tech space," said Veres, the longtime industry observer and publisher of Inside Information. "We feel pretty good about the robustness and the results."

The 78-page "2024 T3/Inside Information Advisor Software Survey" compares data across the past three years and includes statistics on market penetration and user satisfaction ratings — stats that Veres noted have both "gone up incrementally, which tells me that the people in the exhibit hall are doing a great job." 

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Among the more notable findings was a jump in market penetration for estate planning tools, more than tripling since 2022, from 10.95% to 39.32%. The explanation, Bruckenstein said, was simple — software developers, aware that 2017 estate tax breaks are set to sunset in 2026, built tools to help advisors manage that change. That's a clear sign that technologists were paying attention to advisors and responding to their needs, he said. 

The duo acknowledged that they occasionally hear quibbles about their survey methodology, along with persistent requests from firms to be included. "We get a lot of emails," Veres quipped. 

Scroll down for more notable survey findings.

Financial planning software

Financial planning software is perhaps the category that most advisors are interested in, as these tools can be bedrock to a practice — and many advisors use multiple tools within the category, the report noted. 

The 2024 survey showed that the "big two" market leaders over the past few years are now the "big three": MoneyGuidePro, eMoney Pro and — further behind in market share but holding on — RightCapital. 

"MoneyGuide has been the leading financial planning software now for well over a decade," Bruckenstein said. "So that really speaks well to what they've been doing. And it means that they continue to invest in product, they continue to develop new things."

Tax planning software

"Holistiplan — it almost essentially is the market right now," said Bruckenstein, referring to the company's nearly 32% market share. "They're one of the few firms in the whole survey that has a satisfaction ranking over 9 — a 9.14, which is unbelievable."

FP Alpha, with the second-largest market share in the category at nearly 4%, had a "sparkling" (as the report put it) user satisfaction rating of 8.57. "Those are really, really impressive numbers," he said. 

The tax planning category saw an increase in total market share over the past two years from 23.88% in 2021 to 43.23% in 2024. 

"It's probably the adoption of tools like Holistiplan and FP Alpha [that] are driving those kinds of numbers," Bruckenstein said.

Cybersecurity solutions

Bruckenstein had a clear message for advisors on their cybersecurity choices — or rather, their lack thereof.

"You guys are not doing enough on cybersecurity," he said, calling it one of his "pet peeves."  

"Every single person in this room should be able to say, 'I have a cybersecurity expert.' … Almost none of you, with a very few exceptions, have the in-house expertise," Bruckenstein said. "If you take one thing away from this conference, it's do more on cybersecurity."

Niche vs. comprehensive tools

"In some of these niche planning areas, advisors prefer to use the module of their … traditional planning software, rather than some niche product that will go deeper, something like Estate Guru," Veres said. "The survey says that convenience trumps depth, in some cases."

Artificial intelligence

Notable in the survey was the lack of a single mention of one of the biggest trends of the year: AI. That absence was intentional —it just was too soon to include those tools, Bruckenstein said. 
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